Frequently Asked Questions

Take a look below and see our answers to commonly asked questions

If you can't find the answer you're looking for, give us a call!

What will happen at my first appointment?

This depends on your needs and your reason for seeking our care. Our goal is to address your primary concerns and create a plan for treatment and future preventive care. If you have an emergency, we want to get you comfortable as quickly as possible. Once you are out of misery, you may elect to move forward with comprehensive care.


We will perform a complete examination of your teeth, oral soft tissues,gums, and TMJ joints. We will usually take a full mouth series of radiographs(x-rays).

If it has been 4-6 months since your last dental cleaning, you may choose to have your teeth cleaned at the first appointment. Just let us know so that we can schedule the additional time needed for that procedure.

How do I know when it's time to come in for a check-up?

Because patients are often unaware of early dental problems, regular check-ups are essential. We recommend that all patients come in at least every six months. For some people, dental visits may need to be more frequent. We will work with you to establish the ideal recall interval.

Do you accept referrals?

Yes, we're happy to accept referrals from other dental offices. We also appreciate our current patients who recommend us to their family and friends!

Do you accept my insurance plan?

We accept all PPO plans. We will provide you with all the information you will need to file your claim with insurance. We will assist you in filing; however, treatment is provided on a fee-for-service basis. We will accept assignment of payment for many of the services we offer. However, we do not work for any insurance companies, we work for you! Because we do, you are responsible for all charges related to your treatment whether your insurance pays for them or not. In the case of extensive treatment, we can help you file a predetermination with your insurance carrier.

Do you offer payment plans?

We have an arrangement with Care Credit™. Using this service, you can set up a payment plan which fits your budget while allowing you to begin treatment right away. Please ask our office manager for details. You can also learn more at Dental Fee Plan's website:www.carecredit.com .

What payment options do you provide?

We accept cash, personal checks, MasterCard, Visa, Discover, Debit, and American Express.

What do I do if I have an emergency and the office is closed?

In case of a true dental emergency, call our emergency phone line : (903)450-5571. Please leave a message and the type of problem you are experiencing and we will return you call as soon as possible. We will provide as much helpful information as possible over the phone and arrange to see you in person as needed.

I'm a new patient and know there is probably something I will have to fill out before I see the doctor. Is there any way I can do this in advance?

Yes! CLICK HERE to fill out your new patient forms online.

Is there any way I can ask the doctor a question directly?

We welcome emails and phone calls from patients who have dental health questions. Please feel free to call our office receptionist and ask to speak to the doctor when you have questions or concerns.

I want my front teeth to look better, but I don't want to wear braces. What can you do to help?

This is a question that must be evaluated on a case by case basis. In some situations, we can use porcelain veneers or porcelain crowns to create well-aligned, uniform smile. In other cases, we may find that orthodontics would be necessary to achieve an ideal result. We are happy to see you for an evaluation to determine the best strategy for you.

I really don't like visiting the dentist. Is there anything you can do to help me relax?

We use nitrous oxide, a mild inhaled anesthetic which reduces anxiety for many people. Nitrous oxide combined with careful, slow, compassionate local anesthesia technique is very satisfactory for most patients. We can also prescribe oral sedation (for example, Halcion, Ativan) for those patients who need it.

What precautions do you take to ensure patient safety?

Our team uses infection control techniques designed to safeguard our patients. Our office meets OSHA safety standards. All of our instruments and handpieces are sterilized in an autoclave for each patient. We use disposable items where possible, such as plastic sleeves over the dental chair and plastic suction and air/water tips. We wear gloves, eyewear, and facemasks.

What oral hygiene instructions do you recommend for home care of my teeth?

We recommend brushing twice daily with a soft toothbrush. You can use any toothpaste that you like, as long as it contains fluoride. However, many people find that tartar control toothpastes cause tooth sensitivity and gum irritation. You should also floss daily, at least once and preferably twice per day. Many patients find an electric toothbrush such as the Sonicare or Braun to be very helpful. Please feel free to ask the dentist or dental hygienist if you have any questions.

Why do I need to floss every day?

Flossing is essential to prevent gum disease and decay between the teeth. Many people think that floss is only meant to remove food trapped between the teeth. However, flossing¹s primary purpose is to remove plaque from between the teeth.

My gums bleed after I brush or floss my teeth. What should I do?

A very common cause of bleeding is gingivitis, or gum inflammation. Because gingivitis has the potential to progress to the more severe disease periodontitis, it is important to diagnose and treat the problem. Some systemic diseases, poor brushing technique, choice of toothbrush (it should be soft), and certain medications, can also be to blame. Please call for an appointment if you have noticed that your gums often bleed.

My spouse snores and keeps me up all night. I've heard that a dentist might be able to prescribe an appliance that prevents snoring. Can you help with this problem?

Snoring can be caused by a number of factors, so we encourage you to have your spouse come in for a consultation and analysis to determine the cause. In some cases, a person may actually stop breathing for short periods during the night, a condition called sleep apnea. In other cases, snoring can be caused by enlarged anatomical structures within the mouth and throat. During sleep, the throat area relaxes, allowing these structures to collapse against one another and obstruct clear airflow. In the latter situation, we can prescribe and fit a special appliance called a snore-guard, which gently holds the mouth and throat in an open position during relaxed sleep and thus prevents snoring.

At what age should my children first see a dentist?

Children should first see the dentist at 18-24 months. One very important (and often overlooked) reason for this recommendation is so that we can educate the parents about the child¹s dental health. At this young age, it is quite simple to recognize and take steps to prevent future problems. We check to make sure all the primary (baby) teeth are present and cavity-free. Even though a child will lose his or her primary teeth, they are still very important to dental development. Early loss of baby teeth due to decay can cause problems with the bite, causing a need for orthodontics in the future. One more reason for an early dental visit is simply to help your child become accustomed to the dental office and to start forming good habits.


We treat children who need permanent tooth restorations, replacement of missing teeth, or who have most of their permanent teeth. We generally refer children below the age of four to a pediatric dentist. We encourage you to use us as a resource and ask us for the names of pediatric dentists we recommend. Regardless of your child¹s needs, we encourage you introduce your child to the dentist around the age of 18 months.

We love Dr. Nelson!

From the moment I walk in, I feel like they care.

They know who I am and call me by name. When I'm getting work done, everyone is friendly and personable. They remember things about my family and my life which puts me at ease because dental work stresses me out. Always friendly. Always helpful. I love this office.

REBECCA L.  //  November 2017

The Friendliest Office of Any Kind I've ever visited.

Like family......only nicer. Wonderful people. Excellent care. I look forward to my appointments. Dr. Nelson and his delightful staff make dentistry a pleasure. I don't think there is any room for improvement.

WAYNE W.  //  October 2017 

Copyright 2018, North Texas Dental Care

3900 Joe Ramsey Boulevard, Suite 7A Greenville, TX 75401

903-455-0360

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